Yes. All Ofury products are made to order and personalized based on the details you provide. We do not mass-produce items, which ensures every gift feels unique and meaningful.

Production typically takes 1–3 business days.

Shipping time depends on the method you choose at checkout:

• 
  Standard Shipping: 5–7 business days
  
• 
  Express Shipping: 3–5 business days
  
• 
  Overnight Shipping: 1 business day after shipment
  

Total delivery time may vary based on location and carrier conditions.

Orders can be changed or canceled within 12 hours of purchase.

Once production begins, changes or cancellations are no longer possible due to the personalized nature of our products.

Depending on the product, you may be asked to provide a name, date, photo, or custom message. Please double-check all details before submitting your order.

Yes. We ship worldwide.

International delivery times may vary depending on destination and customs processing.

Once your order ships, you will receive an email with tracking information.

Please allow up to 24 hours for tracking updates to appear.

If your order arrives damaged, incorrect, or with a personalization error on our part, please contact us within 7 days of delivery. We will review the issue and offer a replacement or refund if approved.

Because our products are personalized and made to order, we do not accept returns or exchanges for change of mind or customer-provided errors.

Eligible issues are covered under our Return & Refund Policy.

Shipping fees are non-refundable unless the issue was caused by an error on our part.

You can reach us anytime at support@ofury.com.

We respond to all inquiries within 24–48 business hours.

You can reach us anytime at support@ofury.com.

We respond to all inquiries within 24–48 business hours.